Job Description – Front Office Receptionist (4-Star Hotel, Sheffield)
We are currently hiring for a Front Office Job Sheffield England on behalf of our client, a well-established 4-star hotel located in Sheffield. The hotel is known for delivering high-quality guest service and a professional hospitality environment.
Hostivox Talent UK is supporting the end-to-end recruitment process, including screening, interview coordination, and candidate onboarding support.
This role is ideal for a confident, well-presented individual with strong communication skills and a passion for hospitality and guest service.
Key Responsibilities
- Greet and welcome guests in a professional and friendly manner
- Handle check-in and check-out procedures efficiently
- Manage reservations, room allocations, and guest requests
- Respond to guest queries via phone, email, and in-person
- Coordinate with housekeeping and other hotel departments
- Handle payments, invoices, and basic cash processing
- Ensure guest satisfaction throughout their stay
- Maintain front desk records and daily reports accurately
Job Location
Elliott Ln, Grenoside, Sheffield S35 8NR, United Kingdom
Employment Type
- Full-time / Permanent contract (hotel-based role)
- Shift-based role (rotational schedule)
- Morning shift and evening shift included
- Weekend and holiday availability required
Salary Package
- £23,000 – £26,000 per annum (depending on experience)
- Monthly breakdown: approx. £1,900 – £2,150
- Overtime pay applicable as per hotel policy
- Performance-based incentives may be included
Shift Pattern
- Early shift: 07:00 AM – 03:00 PM
- Late shift: 02:00 PM – 10:00 PM
- Rotational weekly schedule
Benefits
- Paid annual leave (UK statutory entitlement)
- Staff meals during shift
- Uniform provided by the hotel
- Training and development opportunities
- Career growth within the hospitality sector
- Supportive and professional working environment
Required Skills & Experience
- Previous experience in front office / reception / hotel desk role preferred
- Strong communication and interpersonal skills
- Basic computer knowledge (booking systems, MS Office)
- Ability to handle guest complaints calmly and professionally
- Team-oriented and customer-focused approach
Right to Work Requirements (UK)
Applicants must have the legal right to work in the UK.
Accepted categories include:
- UK citizens
- Individuals with settled or pre-settled status
- Candidates holding valid UK work visas
About the Client
Our client is a reputable 4-star hotel in Sheffield, committed to delivering high-quality guest experiences, professional service standards, and a welcoming hospitality environment.
Staffing Provider Details
Hostivox Talent UK supports hospitality recruitment across the UK by connecting skilled candidates with trusted employers and hotels.
- Website: https://hostivoxtalent-uk.online/
- Email: HR@hostivoxtalent-uk.online
Client details are shared only with shortlisted candidates.
Recruiter Contact
Recruiter Name: Rajat Adhikari
Email: HR@hostivoxtalent-uk.online
Position Detail: Front Office Job Sheffield England