Job Description – Front Office Executive (4-Star Hotel, Cardiff)
We are hiring for a Front Office Job Cardiff Wales for one of our client’s 4-star hotels located in central Cardiff. The property operates with a strong focus on guest experience, smooth front desk operations, and professional hospitality standards.
Hostivox Talent UK manages the recruitment process for this role. We handle candidate screening, interview coordination, and complete hiring support for the client.
This position suits someone who communicates well, stays organised under pressure, and enjoys working in a guest-facing hotel environment.
Key Duties
- Welcome guests on arrival and complete check-in and check-out procedures
- Manage room bookings and update reservation systems accurately
- Respond to guest enquiries in person, over phone, and via email
- Coordinate daily with housekeeping and maintenance teams for room readiness
- Handle billing, payments, and invoice processing at the front desk
- Support guests with requests and resolve issues quickly and professionally
- Maintain shift reports and update front office logs
- Ensure smooth operations during busy check-in and check-out periods
Location
Cardiff CF10 1EA, United Kingdom
Employment Details
- Full-time position
- Permanent contract (hotel employment)
- Shift-based working pattern
- Rotational morning and evening shifts
- Weekend and public holiday availability required
Salary Package
- £22,000 – £27,000 per year (based on experience)
- Paid overtime as per hotel policy
- Additional performance-based rewards may be offered
Employee Benefits
- Statutory paid holidays in line with UK employment law
- Staff meals provided during working hours
- Hotel uniform supplied
- On-the-job training and development support
- Opportunities for internal promotion in hospitality roles
- Overtime availability depending on business needs
Skills & Experience Required
- Prior experience in hotel reception or front office preferred
- Strong verbal and written communication skills
- Basic knowledge of hotel booking systems or similar software
- Ability to stay calm and organised in a busy environment
- Customer-focused mindset with attention to detail
- Team collaboration across hotel departments
Right to Work in the UK
All applicants must hold valid permission to work in the United Kingdom.
Eligible applicants include:
- UK citizens
- Candidates with settled or pre-settled status
- Individuals holding valid UK work visas
Visa sponsorship is not available for this position.
About the Client Hotel
The hiring hotel is a 4-star property in Cardiff offering modern accommodation and professional guest services. The hotel focuses on delivering consistent hospitality standards and maintaining a welcoming environment for both leisure and business travellers.
Recruitment Support
Hostivox Talent UK manages recruitment for hospitality roles across the UK. We connect skilled candidates with trusted hotel employers and support the hiring process from application to final selection.
- Website: Hostivox Talent UK
- Email: HR@hostivoxtalent-uk.online
Client details are shared only with shortlisted candidates.
Recruiter Contact
Recruiter: Rajat Adhikari
Email: HR@hostivoxtalent-uk.online